Refund policy
At SheHolds, we aim to provide a satisfying shopping experience. If you are not entirely satisfied with your purchase, our refund policy is as follows:
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Money-Back Guarantee: We offer a 30-day money-back guarantee. You can request a refund within 30 days of the purchase date. Your refund options are as follows...
- To be eligible for a full refund, your item must be:
• Returned within 30 days of purchase.
• In the same condition that you received it.
• In its original packaging. - Items otherwise as described in option 1 do not have to be returned but may be eligible for as much as a 50% refund.
- To be eligible for a full refund, your item must be:
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Refund Process: To initiate a refund, please follow these steps:
1. Contact us at contact@sheholds.co with your order number and reason for the return.
2. Follow the instructions provided by our customer service team.
- Refund Method: Refunds will be processed to your original method of payment.
- Shipping Costs: We do not refund any shipping costs to prevent items from having to be sent back
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at contact@sheholds.co
- Contact Us: If you have any questions about our Refund Policy, please contact us at contact@sheholds.co.